Karoliina Luoto is a coach and a consultant focusing on agile purchasing and and smoother customer-client co-work. For Karoliina, methodology is not a black and white issue, but a journey which needs creative and preferably simple steps. Projects are not about Scrum or Lean, they are about vision, inspection and adaptation.
Karoliina works for Codento, change agent’s right hand from Finland. Before consulting, Karoliina has been in charge of web service and collaboration development in different customer organisations.
Talk: Why customers suck and what can be done about it?
Monsters Inc. is trying to develop an e-child-scarer and everything goes horribly wrong. A 13 min sad story about the scary things a client faces when trying to learn agile. 14 mins of proposed tools an agile team could use to help. Audience relaxes and reflects, except when it’s voting by thumbs up – thumbs down or participating the Monster Hand-holder Test.
Learning outcomes: Understanding client agony, adopting simple tools for relieving it.
Target audience: Development teams, Scrum Masters, coaches.